Terms of Service

Purpose

These terms apply in addition to the terms and conditions of Roaming Hills’s official ticketing provider. By purchasing or using a ticket, pass or wristband for Roaming Hills (“Roaming Hills” or the “Venue”), you agree that all sales are final and tickets are non-refundable and non-exchangeable, except where expressly provided under an applicable Roaming Hills policy or required by law.

The venue's schedule, programming, performers, activities, amenities and operating hours are subject to change without notice. Artists may be added, substituted, rescheduled or canceled at any time. Changes to the performers, schedule or programming experience do not entitle a ticket holder to a refund.

Roaming Hills may delay, relocate, modify, suspend or cancel all or part of the event when necessary because of severe weather, public-health concerns, governmental action, safety risks, emergencies or other circumstances beyond Roaming Hills’s reasonable control. Any refund, ticket credit or other accommodation offered under these circumstances will be determined by Roaming Hills in its discretion, subject to applicable law and any specific policy announced for the venue.

Any ticket credit issued by Roaming Hills will be subject to the terms communicated at the time it is provided, including expiration dates, eligible events and ticket availability. A credit does not guarantee admission to a future event or access to a particular ticket type.

Tickets purchased through unauthorized third parties, resale platforms or individuals cannot be verified or supported by Roaming Hills. Roaming Hills guarantees only tickets purchased through its official ticketing provider or another sales channel expressly authorized by Roaming Hills.

Photography, Recording and Publicity

Roaming Hills is a public event at which photography, audio recording and video recording may occur. By entering the venue grounds or participating in event-related activities, you understand that you may be photographed, filmed or recorded in and around the venue.

You grant Roaming Hills, its affiliated entities, sponsors, partners, contractors and authorized media representatives permission to capture and use your name, voice, image, likeness, appearance, actions and statements in photographs, video, audio recordings, livestreams and other media created in connection with the venue.

These materials may be edited, reproduced, distributed, displayed, published or otherwise used for promotional, advertising, editorial, archival or other lawful purposes in any format or medium now existing or developed in the future, without further approval, notice or compensation.

Registration Data and Your Account

In order to access or use the Services, you may need to create an account and log in by providing your name, cellular phone number, email address and zip code. Your account is personal to you.

If you have any reason to believe that your account information has been compromised or that your account has been accessed by an unauthorized third party, you agree to immediately notify ROAMING HILLS by email at: realperson@roaminghillsiowa.com. You will be solely responsible for all losses incurred due to any unauthorized use of your account. There is risk that unauthorized third parties may engage in illegal activity to obtain stored personal information or intercept transmissions of personal information over the Internet. ROAMING HILLS is not responsible for any data obtained by third parties in an unauthorized manner.

User Conduct and Prohibited Transactions

You may not remove any copyright, trademark, or other proprietary notices contained in or on the Services or “frame” or “mirror” any part of the Services. You may not infringe or violate the intellectual property rights or any other rights of anyone else, including ROAMING HILLS or its licensors, in connection with your use of the Services.

Further, your use of the Services is subject to all applicable laws and regulations, and you are solely responsible for the contents of your communications through the Services. As a condition of your use of the Services, you warrant to ROAMING HILLS that you will not use the Services for any purpose that is unlawful or prohibited by the User Agreement, including these Terms of Service. Further, you may not use the Services in a manner that is harmful, fraudulent, deceptive, threatening, harassing, defamatory, obscene, or otherwise objectionable.

You may not transmit any software, files, or other materials that contain viruses, corrupted files, or any other similar software or programs that are malicious, destructive, or may otherwise damage the operation of another’s computer or device.

You may not restrict or inhibit any other party from using the Services or use the Services in any manner which could damage, disable, overburden, or impair the Services or otherwise interfere with any other party’s use and enjoyment of the Services.

If ROAMING HILLS has any reason to believe that you may be engaging in or have engaged in fraudulent, unlawful, or improper activity, including, without limitation, violation of any of these Terms of Service or other terms of the User Agreement, your access to the Services may be suspended or terminated without prior notice to you, at ROAMING HILLS sole discretion.

Consent to Electronic Communications

Notices or other communications regarding your account and/or your use of the Service(s) (“Communications”) may be provided to you electronically, and you agree to receive all Communications from ROAMING HILLS in electronic form. Your consent to receive Communications electronically is valid until you revoke your consent by notifying ROAMING HILLS by emailing us at: realperson@roaminghillsiowa.com. If you revoke your consent to receive Communications electronically, ROAMING HILLS will terminate your right to use the Services.

User Eligibility and Restrictions

To the extent applicable, ROAMING HILLS complies with the requirements of the Children’s Online Privacy Protection Act, and accordingly, the Services are offered and available to users who are 13 years of age or older. By using any of the Services, you represent and warrant that you are 13 years of age or older. If you are not 13 years of age or older, you must not access or use the Services.

Network Access and Devices

You are responsible for obtaining and maintaining the data network access necessary to use the Services. Your mobile network’s data and message rates and fees may apply if you access or use the Services from a wireless-enabled device. You are responsible for acquiring and updating compatible hardware or devices necessary to access and use the Services and any updates thereto. The Services may be subject to malfunctions and delays inherent in the use of the Internet and electronic communications.

Software License

Your use of any Software in connection with the Services is governed by the User Agreement, including these Terms of Service, and the terms of the applicable end user license agreement, if any, which accompanies or is included with the applicable Software. No warranties of any kind are made with respect to any of the Software except as may be specifically set forth in the written terms of the applicable license agreement.

Indemnification

You agree to indemnify and hold harmless ROAMING HILLS and its affiliates, directors, officers, employees, agents, and contractors from any and all claims, demands, losses, liabilities, and expenses (including attorneys’ fees) arising out of or in connection with: (i) your use of and activities in connection with your use of the Services or services obtained through your use of the Services; (ii) your breach or violation of any of the terms of the User Agreement, including these Terms of Service; or (iii) your violation of the rights of any third party.

Disclaimer of Warranties

All services are provided on an “as is” and “as available” basis. ROAMING HILLS disclaims all representations and warranties of any kind, whether statutory, express, or implied, including, without limitation, the implied warranties of merchantability, fitness for a particular purpose, and the warranty of noninfringement.

You acknowledge and agree that your use of the services is done at your own discretion, the entire risk arising out of your use of the services, and any service requested in connection therewith, remains solely with you, and you will be solely responsible for any damages or losses, including, without limitation, loss of data, that results from such activities, to the maximum extent permitted under applicable law.

Limitation of Liability

To the maximum extent permitted under applicable law, in no event shall ROAMING HILLS be liable for any damages caused other than by ROAMING HILLS’s intentional misconduct. Further, and without limiting the foregoing, in no event shall ROAMING HILLS be liable for direct, indirect, incidental, special, exemplary, punitive, or consequential damages, liabilities, or losses of any kind or nature, including, without limitation, lost profits, lost data, loss of privacy, disclosure of confidential information, personal injury, or property damage in any way related to, in connection with, or otherwise arising out of or resulting from: (1) your use of or reliance on the services; (2) your inability to access or use the services; (3) any unauthorized access to or use of any and all personal information stored on ROAMING HILLS’s systems; or (4) any errors, mistakes, inaccuracies, or omissions in any materials, or for any loss or damage of any kind incurred as a result of the use of any materials posted, emailed, transmitted, or otherwise made available via the services, in any case even if ROAMING HILLS has been advised of the possibility of such damages.

In addition, and without limiting the foregoing, ROAMING HILLS shall not be liable for any act or omission of any third party (including, by way of example, and without limitation, any provider of telecommunications services, internet access, or device equipment or software), or any circumstances or causes beyond ROAMING HILLS’s control (including, by way of example, and without limitation, fire, flood, or other natural disaster, epidemic, pandemic, war, riot, strike, act of civil or military authority, labor dispute, equipment or device failure, computer virus, or failure or interruption of electrical, telecommunications, or other utility services). In no event shall ROAMING HILLS’s total liability to you in connection with the services for all damages, losses, and causes of action exceed ten dollars ($10).